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Frequently Asked Questions
Why is my order delayed?
High demand and quality checks are potential causes. Our team is actively addressing this to minimize delays. Track your order for updates, and reach out to our support for any specific concerns. We appreciate your patience and thank you for choosing Zed Design UAE.How do I cancel an order?
If you need to cancel an order, please contact our customer support as soon as possible. Keep in mind that once the printing process has started, cancellations may not be possible. We'll do our best to assist you based on the current status of your order. Please refer to our cancellation policy for more details.
How do I modify an order?
Unfortunately, modifications to an order are not possible once it has been placed. This includes changes to the design, specifications, or quantity. We recommend carefully reviewing your order details before confirming the purchase. If you have specific concerns or require assistance, please reach out to our customer support team for guidance.
How do I track an order?
Tracking your order is easy! Once your order is processed and shipped, you will receive a confirmation email with a unique tracking number. Simply click on the provided link or enter the tracking number on our website's designated tracking page to follow your order's journey in real-time. If you encounter any issues or have questions, feel free to reach out to our customer support for assistance.
How do I get a refund?
To initiate a refund, please contact our customer support team with your order details and the reason for your request. Our team will assess the situation and guide you through the refund process if applicable. Please refer to our refund policy for detailed information on eligibility and timelines. We strive to ensure a smooth and efficient resolution to any concerns you may have regarding your order.
